Privacy Policy

Effective Date: 06/21/24

1. Introduction

Arts and Flowers, LLC (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) or make a purchase from our online store. By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree with our policies, please do not use our Site.

2. Information We Collect

a. Personal Information

When you register for an account, place an order, or otherwise interact with our Site, we may collect personal information including, but not limited to:

  • Contact Information: Name, email address, mailing address, phone number

  • Payment Information: Credit card details or other payment-related information (collected via secure, third-party payment processors)

  • Account Credentials: Username and password

  • Order Information: Purchase history, shipping details, and billing information

b. Non-Personal Information

We also collect non-personal information that does not identify you individually, including:

  • Technical Data: IP address, browser type, device information, and operating system

  • Usage Data: Pages visited, time spent on the Site, and other analytics data

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site, analyze website traffic, and customize content. You may adjust your browser settings to refuse cookies; however, this may affect certain functionalities of our Site.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide and Maintain our Services: Process orders, manage your account, and deliver customer support

  • Improve our Website: Analyze usage patterns to enhance Site functionality and user experience

  • Communicate with You: Send order confirmations, shipping updates, and promotional communications (with your consent where required)

  • Ensure Security: Protect against unauthorized access and prevent fraud

  • Compliance: Fulfill our legal and regulatory obligations under federal, Maryland state, and Montgomery County laws

4. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, shipping, analytics). These providers are contractually obligated to safeguard your data.

  • Legal Compliance: Law enforcement or regulatory agencies if required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

  • Other Third Parties: Only with your explicit consent or as otherwise permitted by law.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server architecture, and regular security assessments. However, please note that no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will take reasonable steps to delete or anonymize it.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • Access and Correction: Request access to your personal data and correct inaccuracies.

  • Deletion: Request deletion of your personal data, subject to certain exceptions (e.g., for legal compliance or record-keeping purposes).

  • Opt-Out: Choose not to receive promotional communications from us by following the unsubscribe instructions in our emails.

  • Cookies: Adjust your browser settings to manage or reject cookies.
    To exercise any of these rights, please contact us using the contact details provided below.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us immediately, and we will take steps to delete the information.

9. International Data Transfers

If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using the Site, you consent to this transfer, processing, and storage of your information in the U.S.

10. Third-Party Links and Services

Our Site may contain links to third-party websites or services that are not operated by Arts and Flowers, LLC. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after the posting of any changes constitutes your acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@artsandflowersusa.com
Mailing Address: 14330 Gate Dancer Ln, Boyds, MD 20841

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.